IT Helpdesk & Support Internship - Launch Your Tech Career in Bali

Kickstart your IT career with a dynamic Helpdesk & Support Internship at Kuala Lumpur Kepong Berhad, now available in the vibrant tech hub of Bali! This hands-on program offers aspiring IT professionals the opportunity to gain real-world experience and develop essential skills in a supportive and innovative environment. Located in Canggu, you'll be part of a forward-thinking company that values growth and learning.

As an intern, you'll be immersed in daily operations, working closely with our IT team to provide top-notch technical support and helpdesk services. This is your chance to learn from industry experts, use industry-standard tools like ServiceNow and Zendesk, and contribute to real projects that impact our business.

Join us and launch your tech career in one of Indonesia's most exciting destinations, Bali.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees and clients, resolving hardware, software, and network issues promptly.
• Manage and maintain our helpdesk ticketing system, ensuring all issues are tracked and resolved efficiently.
• Assist in the deployment and configuration of new IT systems and software, following best practices.
• Document technical processes and create user guides to support ongoing operations.
• Collaborate with the IT team to identify and implement improvements in our support processes.
• Participate in team meetings and contribute to brainstorming sessions to find innovative solutions.
• Stay updated with the latest technology trends and industry best practices.
• Assist in the onboarding of new employees, ensuring they have the necessary IT resources and support.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT support principles and practices.
• Familiarity with helpdesk tools such as ServiceNow or Zendesk is a plus.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Enthusiasm for learning and adapting to new technologies.
• Fluency in English is required; knowledge of Bahasa Indonesia is a bonus.

🛠️ Keahlian

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