Field Collection Officer - Jakarta Selatan

Join Home Credit as a Field Collection Officer in Jakarta Selatan and play a pivotal role in ensuring smooth financial operations. You will be responsible for conducting field visits to customers in designated areas, adhering to company policies and procedures. This role offers a unique opportunity to contribute to a dynamic and innovative financial institution, with a focus on customer satisfaction and operational excellence.

As a Field Collection Officer at Home Credit, you will be part of a team dedicated to maintaining high standards of customer service. Your daily tasks will include visiting customers, collecting payments, and resolving any issues that may arise. You will use tools like GPS-enabled devices and customer relationship management (CRM) software to efficiently manage your workload.

Home Credit is a leading financial technology company that offers innovative credit solutions to millions of people. Located in Kebayoran Lama, Jakarta Selatan, our office is a vibrant hub of financial expertise and innovation. We are committed to fostering a culture of excellence and continuous learning, providing our employees with the tools and support they need to thrive.

📋 Tanggung Jawab Pekerjaan

• Conducting field visits to customers in designated areas to collect payments and resolve any issues.
• Using GPS-enabled devices and CRM software to manage and track customer interactions.
• Adhering to company policies and procedures to ensure compliance and operational efficiency.
• Providing excellent customer service and building strong relationships with clients.
• Reporting on daily activities and progress to the team and management.
• Collaborating with the team to achieve collection targets and maintain high performance standards.
• Ensuring accurate and timely documentation of all customer interactions.
• Participating in team meetings and training sessions to stay updated on company policies and best practices.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role, preferably in the financial services industry.
• Strong communication and interpersonal skills to build and maintain relationships with customers.
• Proficiency in using GPS-enabled devices and CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Familiarity with Indonesian laws and regulations related to financial services.
• Ability to work flexible hours, including weekends and holidays, as required.
• Bachelor's degree in Business Administration, Finance, or a related field.

🛠️ Keahlian

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